ZE Financial Services is committed to becoming South Africa’s most helpful financial services firm and we aim to change the face of accounting and business management. It’s a goal at our very core, a goal guided by nine promises that are outlined in our Customer Service Charter.

Our value to you:

  • Clients’ Needs First
  • Professional Advice
  • Simpler Business
  • Innovative Business Tools
  • Assistance
  • Affordability
  • Fair and honest
  • Safeguard Personal Information
  • Open and upfront

 


We put our Client’s Needs First

We will listen and then assist you in finding solutions that meet your needs

We give Professional Advice

We will give responsible and professional advice through our expert consulting to meet your needs

We make Business Simpler

We will assist you with operating your business in the simplest and most convenient way

We provide Innovative Business Tools

We will ensure that we provide you with the state-of-the-art and most innovative tools to ensure seamless operation of your business

We provide Assistance

We will take personal responsibility when you need support from us

We ensure Affordability

We will ensure affordability and good value for your money

We are Fair and Honest

We will explain the features and pricing of our services clearly and simply

We Safeguard Personal Information

We will value the personal information you give us and will take all reasonable precautions to prevent unauthorised access to that information

We are Open and Upfront

We will value the personal information you give us and will take all reasonable precautions to prevent unauthorised access to that information


What to do if you have a complaint about our services or feel we have not delivered on our commitments

If you think we have fallen short of our commitments at any time, we want to know. You can be sure that we will always listen and work to put it right. Your experience with ZE Financial Services is important to us, and in striving for excellence we need your help.

As with all complaints made to ZE Financial Services, you can expect:

  • Your call to be answered within 60 seconds
  • Your letter to be replied within 7 business days
  • Your e-mail to replied to within 24 business hours
  • That we will use your preferred contact method when responding to your complaint

Our Expectations

To ensure that we are able to provide the best possible service, we expect our clients to meet the following expectations:

  • Treat our staff members in a polite courteous manner
  • Inform us on how we can improve our service via a call, letter, e-mail or face-to-face
  • Refrain from using any abusive or aggressive form of language when corresponding with a member of staff